CANCELLATION POLICY
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Posh Salon requires all clients to put a credit card on file to book an appointment.
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No call/No show will result in a 100% charge of the scheduled service
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If you cancel an appointment with more than 24 hour notice, there is no penalty to you.
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Cancellation of service the day before, but less than 24 hour notice will result in a $35 fee
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Same-day cancellation will result in a 50% charge for the primary service booked
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If you reschedule the same day, you will be charged 50% of the service booked which can be used as a credit within 30 days
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If you are more than 15 minutes late to your scheduled appointment, there will be a $20 late fee added to your service IF your stylist is able to work your appointment into their schedule
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Same-day cancellation or some services (but not all) can result in a 50% charge of the cancelled service.
redo/REFUND/return POLICY
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Due to the artistic nature of this industry, Posh Salon cannot offer a refund on salon services performed. However, if for some reason we should miss the mark or you have any questions or concerns about the service you have received in the salon, you must notify the Owner or Manager within three (3) business days of your service.
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If you are not satisfied with the work performed, Posh requires that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling you as soon as possible to correct the service.
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Adjustments are made available to you at no cost only within the (2) weeks of the initial service. If you are unable to come in within two weeks, a product fee may be charged. We cannot redo services if you have your hair worked on elsewhere or if you have done anything to it yourself.
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Posh Salon can only guarantee our color services if the prescribed products are purchased through our salon. Your services are an investment in you, please protect your investment to the best of your ability.
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Posh Salon does not give refunds on retail products purchased. If you are unhappy with your product purchase, or the product is defective, please bring it back and we will allow an even exchange or product credit within 7 days of your purchase.
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Our stylists can only work with the current condition of your hair. If your hair is in a compromised state, the stylist will use their best judgment and make recommendations for you to reach your hair goal. A color consent form may be necessary for damaged hair prior to starting the service. All new color clients will receive a written color quote that must be signed prior to the start of the service.
Posh Salon is grateful for the opportunity to make things right for you.
Frequently Asked Questions
General
Q: Are walk-ins welcome?
A: Yes! Walk-ins are more than welcome, but in order to guarantee an appointment, you can book with Posh online, or call the salon at
(281)993-8496
Q: What color line do you use?
A: We use Lanza hair color for natural hair colors and Pulp Riot for Fashion Colors
Q: I bought a product and I'm unhappy with it. Can I return it?
A: Yes! If any hair styling product is defective or just not working for you, you are welcome to bring it back within seven (7) days and we will replace the defective product or add product credit to your account. Unfortunately, we do not offer product refunds.
Booking
Q: I'm not sure what I want, do you offer consultations?
A: Yes! Posh Salon offers FREE consultations. You can book online or by calling. Please call at least 10 minutes prior to your appointment if you are running late or need to reschedule. However, if you no-show for your consultation, you will be charged a $25 no-show fee for the stylist's time.
Q: I am naturally a brunette. How many appointments would I need to make my hair bright blonde?
A: Every client is different and what we may be able to accomplish with one client is not possible for another. The number of appointments that are needed vary based on your current color hair, whether or not your hair has been previously color treated, the shade of blonde you wish to accomplish and the current health of your hair.
Q: I have dyed my hair dark and want to have bright blonde hair again. How many appointments would I need to make my hair bright blonde?
A: The health of your hair is our Number One Priority and over-bleaching the hair can cause severe trauma and breakage. Every client is different and what we may be able to accomplish with one client is not possible for another. The number of appointments that are needed vary based on the current color, the shade of blonde you wish to accomplish and the current health of your hair.
Q: OH NO! I went to another salon or tried to color/highlight my hair and it looks terrible! Can you help me?
A: Unfortunately, Color Correction can sometimes be more of a marathon than a sprint. It can also be a costly and long process. Your stylist will walk you through the entire process and explain the specifics based on your situation.
Q: What is your cancellation policy?
A: Posh salon requires all clients to put a credit card on file and enforces the following policy: Cancellations and/or reschedules on services less than 24 hours in advance will result in a $35 fee. Multiple cancellations will require a 50% non-refundable deposit for future appointments. No call/no shows will be charged 100% of the service you are booked for to the card on file. In the event you want to reschedule after being charged 100%, you may use 50% of the no-show fee towards a new appointment.
Q: If I need to cancel my appointment, what steps do I need to take?
A: Please call the salon at (281) 993-8496. Cancellations are done via phone call only and will not result in an additional charge. Please note: Cancellations that are done via text message, contact via our website, or social media will be charged a $35 fee.
Q: I am unhappy with how my hair turned out, what are my options?
A: Because of the artistic nature of the industry, Posh Salon cannot offer a refund on salon services rendered. However, if for some reason Posh misses the mark or if you are unsatisfied in any way, contact the salon within three (3) days of service. We ask that you come back to the salon so that we can visually inspect your hair. At that time, Posh will schedule for the hair/color correction within two (2) weeks of service at no cost.
Other
Q: Can I bring my own hair accessories?
A: Yes you can! Feel free to bring any accessory or inspiration for a special occasion or event. For more information about celebrating occasions with Posh Salon, please see our Special Occasion Tab.